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Disaster Recovery Back-up
Professional Agents will answer your business lines in a crisis

How It Works

Michigan Message Center issues your business a back-up telephone number that is unique to your business.

You pre-arrange with your telecommunications provider, to forward your company lines to the number provided. When a crisis hits, call your provider and divert the lines as previously arranged.

Your calls will automatically begin coming in to Michigan Message Center's offices, where professional agents will be standing-by to take your calls. Calls will trigger your company information to display on the screen in front of our agents. The call is answered using the tailored script that has been previously set up and your caller is completely unaware that the call is anywhere other than at your office. It’s as simple as that.

Disaster Recovery:

Not every disaster is a horrific hurricane, but your business can also be affected by lightning, fire, water damage, telephone and electrical outages, and other natural and man-made catastrophes. All can impact your business, but the bigger impact can be on your key clients, customers, and suppliers.

Michigan Message Center specializes in the back-up of your telecommunications needs during a crisis. We will sit down with you before you have a disaster and plan your communication needs. We have a comprehensive DISASTER TELECOMMUNICATION worksheet that will help identify what lines should be prepared for forwarding, and what information will be needed to help get your telecommunication back on track. We can even help you talk with your telephone provider to be sure disaster diversion is in place.

Emergency Response Highlights:

Critical calls are transferred immediately to a representative of your business.

Important caller information is delivered to you promptly via e-mail, cell phone or other methods.

On-Call schedules can be kept up to date via the internet and our web portal.

Available to you on a moment’s notice, 24/7 every day of the year.

Ask for a quotation based on your specific needs and anticipated call volume. We have rate plans for all size budgets and situations.

Give us a call today at 800-937-5996 or send us an e-mail, we'll do the rest.

Explore more solutions with Michigan Message Center.

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