Michigan Message Center takes pride in hiring, training, and maintaining a staff of dedicated professionals. Each applicant is screened via the telephone to help isolate communication skills, articulation, clarity, pitch, intonation, and enthusiasm. Successful applicants are then given a personal interview that includes a thorough, internally developed skills test to determine reading, spelling, and typing abilities.
Those hired, begin a 4 to 6 week training program that includes classroom work and practical on-line training. Audio and video training aids are used to supplement one-on-one role-playing. Once an Agent goes on-line, he or she is monitored regularly and must adhere to a prescribed set of standards. This assures that quality is maintained and your company is represented professionally.
Our pay scale, attractive benefit program, and conducive work environment allows us to attract and maintain qualified Agents. Our retention of Agents is above average at 33 months, with several having 10 years or more of service. We care about our staff and they care about our clients.
